It was so heartbreaking. I sincerely thought my Samsung Wave 8500 was the best thing that happened to me in 2010 but apparently it’s not. Sigh. Don’t get me wrong. The actual phone is awesome. AMOLED screen, fast WiFi, 5mp cam, HD Video recording, threaded conversations wrapped in a handsome slim sleek suit. Sigh. I am seduced by it all the time. But recently, people who work for its makers made my experience extra sour. Wanna know why? Here’s why:
A few days ago, it just switched off and when I tried to switch it on again, it hung. My friends told me it was a software mishap and that it would be okay again if only I’d take it to the repair shop (or customer service center) and have the phone reformatted. Of course, that alone broke my heart prematurely. That means losing hundreds of contacts and media. So because they’re not technicians, I went to Gaisano mall to have it pre-diagnosed by the pros.
I went to the Samsung center and they said that I must go to Abreeza because that’s where their service center is. Since I’m at Gmall anyway, I went to Spazio, the cellphone repair universe. The technician told me the same thing and said that I’d have to shell out P350 for the service. He also confirmed that yes, I will be losing some of my contacts and the media that’s not stored on the memory card. Pretty painful, isn’t it? I figured that Samsung may have a better solution so I decided to go to Abreeza. Moreover, since it’s the official Samsung center and I have an official Samsung phone (wow shocker) they might have a cheaper solution. Heck I even expected that they’d give it for free! Of course, it was a different story afterwards.
I arrived at Abreeza at around 8:30PM, a slick 30 minutes before closing time. Most malls in Davao close at 8PM so the place was already slowly spilling people out. Was glad, actually. I went to the Samsung service center and when I got there, the two ladies were combing their hair and talking to a guy. When they saw me, they looked like they just want me out of the place ASAP. I was pissed for a while but I just let it pass. I knew that I needed to be extra nice because A. they might have the almighty solution to my problem B. I want to negotiate the price C. There is only one nice Samsung center in the city and I’m in it. BOOYAH. All of the above.
I told them my problem and just as when I was halfway through my story…
Comby girl: Ay wala na na mam.. (Translation: Oh there’s no hope for that.)
Me: What do you mean “wala na”? (Felt like your handsome hot boyfriend is breaking up with you for no reason.)
Comby girl: Wala na! Guba na jud na. Software na sya mam. (It’s busted. Over. It’s the software.)
Me: Is there any way we can revive it?
Comby girl: Murag wala pero anhi nalang ugma kay naa among technician ugma. (I don’t think so but drop by tomorrow because our technician will be here.)
Me: Oh, so there’s an actual technician. He’s not here. So you’re diagnosing the problem instead? (I kinda got a little bitchy here. Then pulled myself together and used all of my energy to smile. I needed a lot of coke afterwards to replenish energy.)
God this translation thing is tiring. But I just wanted to make a point. So I’m speaking English for them from now on. Here we go.
Comby girl: Well, you can have it reformatted.
Me: But that would mean I’d lose some of my contacts and some of the pictures/videos/media that isn’t on the memory card, right?
Comby girl: Yes mam, that will really happen. There’s no avoiding it. Just prepare at least P500 for tomorrow. (Pulls out a face that says I want you out of here right now I’m so bored with you and my life in general.)
Then they started arguing what time Technician boy will come for work. God that was so stressful. I went home and I went to Abreeza the day after. (That was this afternoon.)
When I got in, there were around 6 people waiting on their lounge. I got my priority number and sat down. They were entertained by a beautiful LED TV with MI4 in it. Nice. Tom Cruise as distraction. There was Comby girl, manning the customer service desk, and a guy filling out and filing forms and looked like he had all day to do them. Seriously, I thought my pension would arrive sooner than him finishing those forms.
So anyway, I got too bored after one minute and I went to Comby girl’s desk and asked if it usually took that long. With a smile, of course. Because if it did, I’d just come again some other day. Prolly not Sunday. Turns out, the waiting lounge was for servicing and that I can inquire anyway. What a shocker. They didn’t even ask me what I was there for when I entered the place. When I started heading out, they kind of panicked and asked me to come back and that they would look at my phone right then and there.
I headed back and I told technician guy my story. He confirmed the same problem and said that I need to pay P500 for the same service. For a while, I don’t really get it. I mean, they’re the service center. I don’t think they need to charge that high for such a simple program. I sincerely thought that they’d charge less or at least give it for free. Although, honestly, I wouldn’t mind spending P500 just for my phone to be OK again. I mean, foot spas can cost more than that and I never had problems with it. On top of the awful service I got, they owe me at least that–a proper explanation and some willingness to help me. But they can’t explain it to me clearly and in fact, they themselves didn’t sound confident of the service that they’re about to give. What’s more, they hinted that it HAPPENS TO SAMSUNG PHONES ALL THE TIME and that after the reformat, the phones will be in their perfect state. Is it me or are there at least 3 wrong things in that statement? I told them I’d think about it and went out. Was too much to handle.
I was pissed, mostly, because they looked like they weren’t willing to help me solve my problem. It’s like they just wanted me to plop the P500 and get going. God, how many times have I said this in class?! People don’t just buy products and services, they buy SOLUTIONS. And you, missy, who is working the front desk, can start giving the solution with a smile and sincerely helping me use my handsome phone again.
So there. I went home. Tried to digest everything and temporarily suffering major dependency on a dual sim phone. Why Samsung why?! You broke my heart. Tomorrow I will drag myself to that awful center again. So help me God.