Last year, I bought a Metrodeal voucher for a Hair Rebonding treatment at Mary Pauline Salon. I was supposed to give it to my sister as a gift. The voucher said May 31, 2013 was its expiry date. My sister decided to used it mid-May but when she called up the salon, they refused to take her reservation. They said they stopped accepting vouchers as payment because Metrodeal wasn’t paying them.
My sister returned the voucher to me and I emailed Metrodeal my concern because the voucher had a deadline. I demanded a refund since the voucher didn’t serve its purpose anyway. I explained to them that the rationale of buying a voucher in advance was to use it in a later time, in a time convenient with me/ user.
After countless very formal email exchanges, they finally decided to just refund me via Paypal. At first they took time to “look into my situation”, offered me Metrodeal credits but I politely said I don’t have any use for another of their offerings right now. Besides, they have no Davao deals anymore. Then they promised that the payment is “being processed”. But get this: that was June.
I emailed them a couple of times more to check on my refund and they just kept saying it’s “on its way”, they needed to check details, etc. This really confused me. When I bought that voucher, they charged me within seconds. I just keyed in my credit card information and then that was it. The bill reflected on my credit card statement. But now that I was under so much hassle, and after so many email exchanges (it even takes daaaays for them to reply sometimes), my refund took a quarter of a year.
I am writing this today because finally, my refund arrived. So thank you, I guess. But it was after me getting tired of all the formality and signing my name with “Columnist/ Writer/ Professional Blogger”. Last week, they emailed me saying (again) that they’re working on it. Because I was tired of the hoo-ha, I just replied with this: Metrodeal, please stop lying to me.
I think that (finally) got to their bones.
To be fair, I’ve had okay experiences with the Metrodeal service. I even told my friends about it. I used a couple of hotel and recreational vouchers last year for a Manila trip as well. Bought Ocean Park vouchers and they were awesome! However, the hotel didn’t go so well at the beginning. It was an iffy time because there were unpublished terms. I had to *gently* debate with the front desk girls. But I walked them through the principles of buying a voucher, my service experience as a customer and finally, they gave me what I deserved. My stay was okay, anyway. But I wish I didn’t have to go through that. Imagine if I wasn’t a debater–therefore didn’t have above average persuasive powers–or if I was less patient, smiled less or it just was a bad day to begin with. Well, I certainly won’t go through that again. So no more Metrodeal vouchers for me. I think this group buying thing should be perfected before it’s launched because I’ve also read a lot of scam-like experiences online. Poor consumers, I say.
That said, as consumers, we must always be vigilant of our rights. Everything that we buy is bought out of money that we/ our parents/ someone important worked hard for. Also, if we LET things happen, they will just KEEP ON HAPPENING. So let’s speak up, ask questions, and demand what we deserve. And you know I’m not just talking about buying from group buying sites.